FAQ and Support


Product Selection and Buying Guides


-       Wheel Spacers Buying Guide

-       Wheel Adapters Buying Guide

-       Lug Nuts Buying Guide

-       Lug Bolts and Wheel Bolts Buying Guide

-       Wheel Locks Buying Guide

 

Installation Guides 


-       Type-S Wheel Spacers Installation Guide

-       Type-E Wheel Spacers Installation Guide

-       Type-A Wheel Adapter Installation Guide

-       Lug Nuts Installation Guide

-       Lug Bolts and Wheel Bolts Installation Guide

-       Wheel Locks Installation Guide

 

Shipping Information


-       What are your shipping rates for the Contiguous 48 United States?

Shipping and handling fees are waived on orders above $99 in the contiguous 48 United States.  Taxes are not included as a qualifying cost.

 

 For orders below $99, we charge a flat rate of $6.99 per order. 

-       What are your shipping rates for other US Territories?

We charge actual shipping rates for orders shipped to Alaska, Hawaii, US Virgin Islands, Guam and Puerto Rico. The shipping charges are calculated based on the actual weight of the product – the appropriate charges will be added to your order total and displayed on your final order confirmation screen.

 

 -       Do we ship globally?

At the moment, we do not ship globally. If you are interested in becoming an authorized Vasture dealer, please click HERE.

 

-       Expedited shipping and order processing

We offer UPS Next Day Air Saver, UPS Next Day Air Standard and UPS 2-Day Air expedited shipping options. The total applicable charges will be calculated based on total product weight and added to your order total and displayed on your final order confirmation screen.

 

Sales and Import Tax


 -       Sales Tax for orders shipped in the United States

 Vasture is required by law to collect sales tax on orders shipped to Nevada. The appropriate charges will be added to your order total and displayed on your final order confirmation screen.

 

 -       Sales Tax for International orders

 All items entering another country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. The invoice must reflect actual product prices for parts shipped and will not be altered. The shipping company may bill customs duties and taxes to you at the time of delivery.

 

Orders Status


-      How do I check the status of my order?

 

-       How do I track my package?

 

 Returns and Exchanges


 -       If you are not 100% satisfied with your order, you can return your order to us for a full refund or store credit. All returns must be unused and uninstalled, in the state you received them, and in the original packaging with all tags and stickers intact.

 

Business Policies


-       Terms and Conditions

-       Shipping Policy

 

Turnaround

Orders received by 12:00am (midnight) ET are guaranteed to ship the next business day, excluding weekends and holidays.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL


Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 


Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 


Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 


Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address 
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. 

Cookies and Browser Information 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 


Business Opportunities and Dealer Inquiries

 

-       US Vasture Authorized Reseller Inquiries

-       International Reseller Inquiries


Warranty 


 -       General Warranty Information

 Vasture warrants only to the original purchaser of this product that this product will be free from defects in material and workmanship. The foregoing warranty is subject to the proper installation, operation and maintenance of the product in accordance with the installation instructions supplied.  Vasture reserves the right, before having any obligation under this limited warranty, to inspect the damaged product and all costs of shipping the product to Vasture for inspection shall be borne solely by the purchaser. This limited warranty does not cover any damage due to accident, misuse, abuse or negligence.

 

 -       Wheel Spacers and Adapters

 All Vasture Wheel Spacers and Adapters come with a Limited Lifetime Warranty.

 The Limited Lifetime Warranty is terminated at the period ending five 3 years after Vasture discontinues manufacturing the warranted products.

 

 -       Lug Nuts, Wheel Bolts and Wheel Locks

 All Vasture Lug Nuts, Wheel Bolts and Wheel Locks come with a 1 year warranty effective from the first day of purchase.